Our Commitment to Your Privacy

1. Information We Collect

At EcoShine Cleaning Ltd, we collect necessary personal identification information to provide you with our exceptional cleaning services. This information is typically gathered when you engage with us through our website, request a quote, or schedule a service. The types of data we may collect include:

• Contact Information: Your name, email address, phone number, and physical address. This allows us to communicate with you and perform services at your specified location in Newmarket.
• Service Details: Information related to the cleaning service you request, such as property size, specific cleaning requirements, preferred scheduling, and notes regarding access to your property.
• Payment Information: While we process payments, we do so securely through trusted third-party providers. We do not store sensitive financial details directly on our servers.
• Website Usage Data: Our website may collect basic, non-personal data through 'cookies' to enhance your user experience, such as remembering your preferences or analyzing site traffic. You have the option to accept or decline cookies.

2. How We Use Collected Information

The information we collect from our clients is essential for delivering and improving the high-quality cleaning services EcoShine Cleaning Ltd is known for. Specifically, we use your data to:

• Provide and Improve Services: To schedule, perform, and manage your cleaning appointments effectively. This includes understanding your specific needs to tailor our service delivery.
• Personalize User Experience: To respond to your inquiries, provide accurate quotations, and offer customer support that is relevant to your needs.
• Process Payments: To securely handle billing and invoices for the services rendered.
• Send Periodic Communications: With your explicit consent, we may send emails regarding updates to your service, important company news, or special offers. You can opt-out of promotional communications at any time.
• Internal Operations: For internal record keeping, analysis, and improving our service offerings and website functionality.

3. How We Protect Your Information

Your trust is paramount to EcoShine Cleaning Ltd. We are dedicated to safeguarding your personal data and employ robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of your information. Our commitment includes:

• Secure Data Handling: We adopt appropriate data collection, storage, and processing practices. Access to personal data is restricted to authorized employees who require it to perform their job functions.
• No Data Selling or Trading: We unequivocally state that we do not sell, trade, or rent Clients' personal identification information to third parties for marketing or any other purposes.
• SSL Security: Sensitive and private data exchange between our website and its users happens over a Secure Sockets Layer (SSL) secured communication channel, which encrypts data during transmission.
• Regular Audits: We regularly review our security practices to ensure they remain effective and up-to-date in protecting your privacy.

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

4. Your Rights

As a client of EcoShine Cleaning Ltd, you have specific rights regarding your personal data, in accordance with applicable data protection laws. These rights include:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that any incomplete or inaccurate data we hold about you is corrected.
• Right to Erasure: You have the right to request the deletion of your personal data where there is no good reason for us to continue processing it.
• Right to Restrict Processing: You have the right to object to or ask us to suspend the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your personal data to another party.

To exercise any of these rights, or if you have any questions about this Privacy Policy or our data handling practices, please do not hesitate to contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.